These Terms & Conditions govern all online flower delivery purchases made by customers within Harold Park and the surrounding areas. Please read them carefully before placing your order, as they set out important information about your rights and obligations when using the Harold Park Florist website.
By using our website and placing an order for flower delivery, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. These Terms & Conditions apply to all transactions made via our online platform by customers residing in or sending flowers to recipients in Harold Park and nearby locations.
2.1 Product Selection
All flower arrangements, bouquets, and related products displayed on our website are subject to availability. We strive to accurately represent our offerings with up-to-date images and descriptions. However, fresh flower varieties may vary seasonally or due to supply circumstances. In such cases, we reserve the right to substitute flower types or packaging of equal or higher value, ensuring your order maintains its intended sentiment and quality.
2.2 Placing an Order
Orders can be placed online through the Harold Park Florist website by following the on-screen instructions. Once you have selected products, you will be prompted to enter recipient and delivery details, a desired delivery date (subject to availability), and any special instructions.
You are responsible for providing accurate and complete recipient information. We cannot accept responsibility for late or failed deliveries resulting from incorrect or incomplete delivery details provided by you.
2.3 Order Confirmation
After submitting your online order, you will receive an order confirmation summarizing your purchase. This acknowledgment does not constitute acceptance of your order by us. Acceptance occurs only when we have processed your payment and dispatched the order.
2.4 Delivery Area Coverage
Harold Park Florist offers delivery services throughout Harold Park and the surrounding areas. Delivery to some outlying locations may be subject to additional charges or delivery timeframe adjustments. We will contact you if your requested delivery area is not covered or if alternative arrangements are required.
3.1 Accepted Methods
We accept secure online payments through major debit and credit cards. Payment is processed at the time your order is placed and must be received in full before your order is prepared and dispatched. All prices shown on the website include VAT.
3.2 Pricing Policy
We take care to ensure all prices on our website are accurate. In the unlikely event of a pricing error, we will inform you as soon as possible, allowing you to reconfirm your order at the correct price or cancel the order for a full refund.
3.3 Security
Our payment processing partners utilize industry-standard encryption protocols to protect your payment information. We do not store your card details after your payment is successfully processed.
4.1 Order Cancellations
Cancellations can only be accepted if they are requested before your order has been prepared or dispatched. For same-day or next-day deliveries, please request any cancellations as soon as possible. If your order has already been processed, dispatched, or delivered, cancellations may not be available due to the perishable nature of flowers.
4.2 Amendments to Orders
If you need to change delivery details or amend an order, please contact us promptly. We will do our best to accommodate changes where possible, but we cannot guarantee amendments for orders already prepared or in transit.
4.3 Refund Policy
If your flowers arrive damaged, of unsatisfactory quality, or fail to be delivered on the requested date (excluding circumstances outside our reasonable control), please contact us within 24 hours of the delivery date. We may request photographic evidence to help us resolve the issue. Where appropriate, we will offer a replacement or a full refund at our discretion. Due to the perishable nature of flowers, returns may not always be practicable, but we are committed to ensuring customer satisfaction.
5.1 Delivery Times
We strive to deliver floral orders on the date requested. However, delivery may be affected by factors beyond our control (such as adverse weather, traffic issues, or delivery address errors). In such circumstances, Harold Park Florist is not liable for any delays but will take reasonable steps to notify you and arrange a suitable alternative.
5.2 Delivery Attempts
If the recipient is unavailable at the time of delivery, our delivery driver will follow any pre-agreed delivery instructions (such as leaving the flowers in a safe place or with a neighbour). If no suitable option is available, we will leave a delivery notice and attempt to contact you or the recipient to arrange redelivery where possible. Additional charges may apply for multiple delivery attempts due to no fault of Harold Park Florist.
5.3 Special Requests
While we will make every effort to honour specific time requests or special instructions, we cannot guarantee timed deliveries unless explicitly agreed upon in advance and confirmed in writing.
All flower arrangements are hand-crafted and may vary slightly from the descriptions and images shown online. If a particular flower or accessory is unavailable, we reserve the right to substitute with similar items of equal or greater value, preserving the overall style and colour theme of your order. We ensure that every arrangement sent represents the high standards expected from Harold Park Florist.
7.1 Accurate Information
You agree to provide full, accurate, and up-to-date information when placing your order. This includes the recipient’s name, full delivery address, contact telephone number, and any relevant delivery instructions. Incorrect or incomplete information may result in delivery failures or delays for which we cannot be held responsible.
7.2 Card Messages
It is your responsibility to ensure that any personal messages to be included with your order are appropriate and free of any content which could be considered unlawful, offensive, or inappropriate. Harold Park Florist reserves the right to refuse to transmit messages which breach this policy.
8.1 Limitation of Liability
To the maximum extent permitted by law, Harold Park Florist shall not be liable for any indirect, incidental, or consequential losses resulting from the use or inability to use our products or website, including but not limited to loss of data, loss of profits, or emotional distress. Our total liability for any direct loss arising out of any order shall be limited to the total value of the order placed.
8.2 Third-Party Services
Where our deliveries involve third-party courier services or independent florists for locations outside Harold Park, we are not liable for acts or omissions of such third parties. However, we will take reasonable steps to resolve any delivery issues on your behalf.
8.3 Force Majeure
We are not liable for failure or delay in performing our obligations where such failure results from events outside our reasonable control including, but not limited to, natural disasters, severe weather, strikes, pandemics, transport disruptions, or governmental action.
All content, including images, text, graphics, and logos displayed on this website remain the property of Harold Park Florist or its licensors. Any unauthorised use, reproduction, or dissemination of this content is strictly prohibited.
We respect your privacy and comply with applicable data protection laws. Your personal information will be collected, used, and stored in accordance with our Privacy Policy. Data is used solely for processing orders, deliveries, and improving our services.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
Harold Park Florist reserves the right to update or modify these Terms & Conditions at any time, with changes taking effect upon posting to our website. It is your responsibility to check the most current version before placing new orders.
These Terms & Conditions, and any disputes arising under them, are governed by the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions or require clarification about an order, please contact us using the methods provided on our website.
Note: These Terms & Conditions apply to customers located in Harold Park as well as those ordering for delivery within Harold Park and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harold Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harold Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
